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Privacy Policy

Privacy Policy

 

Crunchyroll recognizes that its customers, visitors, users, artists, and others (known collectively or individually as "Users") who use www.CrunchyrollShop.com (the "Website") and the services offered thereon value their privacy.  This Privacy Policy applies to all of the products, services, and Websites offered by Crunchyroll, and details important information regarding the use and disclosure of User information collected on the Website.

 

Your use of the Website and any personal information you provide on the Website remains subject to the terms of this Privacy Policy.

 

Crunchyroll Privacy Policy applies only to Websites and services that are owned and operated by Crunchyroll.  While other Websites may be displayed as links from within SKYOU, those sites are owned and operated by others, and they may have different privacy policies and practices.  When following links from SKYOU to other websites, if you have privacy concerns, we urge you to review the privacy policies of those sites.

 

We may use third-party advertising companies to serve or track ads on our Website and other websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to our Websites and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you.

 

Information Collection and Use

 

General

 

SKYOU collects personally identifiable information (“Personal Information”) about you when you register with SKYOU, when you make a purchase, or any time you provide information to SKYOU about yourself.  SKYOU may combine information about you that we have with information we obtain from business partners or other companies.

 

SKYOU automatically receives and records other non-personally-identifying information ("Non-Personal Information") on our server logs from your browser even if you do not register with SKYOU, for example, your IP address, SKYOU cookie information, and the pages you visit.

 

SKYOU uses Non-Personal Information for the following general purposes: to customize the advertising and content you see, improve our services, conduct research, and provide anonymous reporting for internal and external clients.

 

Registration

 

In order to register on this Website, we request certain Personal Information from you on the registration form and require you to create a user name and password. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest. When you register with SKYOU and sign in to our services, you are not anonymous to us.

 

You have the option to provide demographic information (such as gender, birth date and general location) to us; we encourage you to submit this information to so we can provide you a more personalized experience on our site.  In the event you are an Artist, we will need to collect your tax identification / social security number for purposes of payment.

 

During registration, you can choose to opt into our newsletter as well as periodic email updates from our Website regarding new products and designs, and upcoming sales on our Website.

 

SKYOU is the sole owner of the information collected on SKYOU.

 

Orders

 

If you purchase a product from us, we request certain Personal Information from you on our order form.  You must provide contact information (such as name, email and shipping address) and financial information (such as credit card number, expiration date and the 3 digit security code) in order to complete your order.  We use this information for billing purposes and to fulfill your orders.  If we have trouble processing an order, we will also use this information to contact you.

 

Newsletter

 

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you.  Our newsletters may contain advertisements or marketing opportunities from third parties that we partner with. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section below.

 

Choice and Opt-out

 

We provide you the opportunity to ‘opt-out’ of having your Personal Information used for certain purposes, when we ask for this information. For example, if you purchase a product or service from us but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

 

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at customerservice@SKYOU.com

 

If you choose to use our email referral service to tell a friend about our site and products, we will ask only for your friend’s email address. We will automatically send your friend a one-time email inviting them to visit the Website.  SKYOU stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at customerservice@SKYOU.com to request that we remove this information from our database.

 

Children Under 13

 

SKYOU is committed to protecting the privacy of children.  SKYOU does not knowingly or intentionally collect Personal Information online from children under the age of 13, and the SKYOU services and Website are not for use by children under the age of 13.

 

Information Sharing and Disclosure

 

SKYOU does not rent, trade, or share Personal Information with third parties except to provide products or services you've requested, when we have your permission, or under the following circumstances:

 

  • We use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods sold on our website, and an email service provider to send out emails on our behalf.

 

  • When you make a purchase on our website or sign up for our email list, we will share the necessary amount of Personal Information as necessary for the third party to provide that service, including your name, address, credit card information and email address.

 

  • We provide Non-Personal Information to interested third parties for purposes of understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Website.

 

  • We may share your Personal Information with third party partners for their marketing purposes, but only if you expressly “opt-in” to sharing your Personal Information for such purposes.

 

  • We use both your Personal Information and certain Non-Personal Information to improve the quality and design of the Website and to create new features, promotions, functionality, and services by storing, tracking, and analyzing User preferences and trends.

 

  • We reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, or legal process served on our Website.

 

  • We may share Personal Information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

 

  • In the event SKYOU goes through a business transaction, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your Personal Information.

 

Keep in mind that any Personal Information, or comments that you voluntarily disclose on the Website, for example on comment pages or forums, becomes publicly available.  Please note that any comment or other content you post or send to the Website becomes published content and is not considered Personal Information subject to this Privacy Policy.  Your messages and other information you make available in public areas of the SKYOU website will be seen by people and organizations not related to or controlled by SKYOU, and may be used by others to contact you.

 

 

Cookies and Web Beacons

 

A cookie is a small text file that is stored on a User’s computer for record-keeping purposes.  SKYOU uses cookies on this site and we may link the information we store in cookies to Personal Information in order to better tailor your experience with SKYOU and provide you with more relevant information and/or advertising.

 

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

 

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

 

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, will be limited.

 

SKYOU does utilize tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is Personal Information.

 

If you click on a link to a third party site, including on an advertisement, you will leave SKYOU and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your Personal Information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as SKYOU.  We encourage you to review the privacy statements of any other service provider from whom you request services.

 

SKYOU may use web beacons in connection with e-mails sent to SKYOU Users, to let us know whether and when the email was opened. No Personal Information is transmitted through web beacons.

 

Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a User’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ Personal Information.

 

Confidentiality and Security

 

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security

 

If you have any questions about security on our Website, you can send us an email at customerservice@SKYOU.com.

 

We limit access to Personal Information about you to employees who we believe reasonably need to come into contact with Personal Information to provide products or services to you or in order to do their jobs.

 

The security of your Personal Information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

 

Your Ability to Edit and Delete Your Account Information

 

If your Personal Information changes, or if you no longer desire to maintain an account on SKYOU, you may correct, update, amend, delete/remove or deactivate it by making the desired changes on account profile page or by emailing us at customerservice@SKYOU.com. We will respond to your request to access within 30 days.

 

International Users

 

If you are a User accessing the Website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the Website, which is governed by U.S. law and this Privacy Policy as incorporated in our Terms of Use, you will be transferring your Personal Information into the United States and you consent to that transfer.

 

Changes and Updates to this Privacy Policy

 

SKYOU may update this policy at any time in its sole discretion and without prior notice. We will strive to notify you about significant changes in the way we treat Personal Information by sending a notice to the primary email address specified in your SKYOU account and/or by placing a notice on the Website.

 

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

 

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

 

Effective Date

 

This Privacy Policy was last modified September 18th, 2013.

 

Contact Us

 

If you have any questions or comments about this Privacy Policy, you can contact us at:

 

SKYOU

Attn: Privacy Policy

4096 Piedmont Ave

Oakland, CA 94611-5221

customerservice@SKYOU.com